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Do you need to keep track of multiple projects and customer requests? If so, then the Artemis request tracker is for you!

The Artemis request tracker provides you with a single interface for all of your client requests. Each company has it's own set of work request tickets and each company can have multiple users who can add and update work request tickets in the system. Notes and responses to tickets can be automatically emailed to specific system users when a ticket is added or changed.

Artemis allows you to create and submit bids within the system and the user controls allow you to limit who can see and approve those bids. This provides a common frame of reference as well as a shared record of bids and approvals that will provide your clients and you with accountability you both need.

Other features include:

• Tickets can be organized by group or project as well as linked with other related tickets to ensure that issues with dependencies are not lost in the shuffle.
• Tickets can be flagged with a number of different status and priority values for easy tracking.
• Tickets can be assigned and transfered to any of the different system users.
• Tickets can be "snoozed," dropping them out of the active list for a specified length of time.
• Tickets can be queued into a to-do list for each person working on the tickets.
• Tickets can be added to a watch list by clients so they can stay on top of "hot" issues.
• Every change to a ticket is kept as part of a running log.
• The next step option allows you to quickly see the next critical item in the process of fulfilling the ticket.